Terms of Service

Last updated: January 1, 2025

1. Acceptance of Terms

By accessing or using Cloudwaresoft's services, including our website, applications, and cloud-based solutions (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.

2. Description of Services

Cloudwaresoft provides IT consulting services, web applications, and cloud-based software solutions. Our Services may include but are not limited to:

  • Software-as-a-Service (SaaS) applications
  • Cloud hosting and infrastructure services
  • IT consulting and technical support
  • Custom software development
  • Data analytics and reporting tools

3. User Accounts

Account Registration

To access certain Services, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Acceptable Use Policy

You agree not to use our Services to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit harmful, offensive, or illegal content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our Services
  • Use our Services for competitive intelligence or benchmarking
  • Reverse engineer, decompile, or disassemble our software

5. Subscription Plans and Billing

Subscription Fees

Our Services are provided on a subscription basis. Subscription fees are billed in advance and are non-refundable except as expressly stated in these Terms.

Payment Terms

You agree to pay all applicable fees and charges. If payment is not received by the due date, we may suspend or terminate your access to the Services.

Changes to Pricing

We reserve the right to change our pricing with 30 days' notice. Price changes will not affect existing subscription periods.

6. Data and Privacy

Customer Data

You retain ownership of all data you submit to our Services ("Customer Data"). We will process Customer Data in accordance with our Privacy Policy and applicable data protection laws.

Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Backup and Recovery

While we perform regular backups, you are responsible for maintaining your own backups of critical data.

7. Intellectual Property

Our Intellectual Property

Our Services, including all software, content, and materials, are protected by intellectual property laws. We retain all rights, title, and interest in our Services.

Customer Content

You retain ownership of content you create using our Services. By using our Services, you grant us a limited license to use, store, and process your content as necessary to provide the Services.

8. Service Level Agreement (SLA)

Uptime Commitment

We strive to maintain 99.9% uptime for our Services, calculated monthly. Service credits may be available for extended outages as outlined in our SLA documentation.

Maintenance Windows

We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without notice when necessary to protect the security or integrity of our Services.

9. Limitation of Liability

To the maximum extent permitted by law, Cloudwaresoft shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill.

Our total liability for any claims arising out of or relating to these Terms or our Services shall not exceed the amount paid by you for the Services during the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Cloudwaresoft from any claims, damages, losses, and expenses arising out of your use of our Services, violation of these Terms, or infringement of any third-party rights.

11. Termination

Termination by You

You may terminate your account at any time by following the cancellation process in your account settings.

Termination by Us

We may suspend or terminate your access to our Services for violations of these Terms, non-payment, or other reasons with appropriate notice.

Effect of Termination

Upon termination, your right to use our Services will cease immediately. We may delete your data within 30 days of termination unless otherwise required by law.

12. Third-Party Services

Our Services may integrate with third-party services. We are not responsible for the availability, accuracy, or content of such third-party services.

13. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through our Services. Your continued use of our Services after such changes constitutes acceptance of the new Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the USA. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in the USA.

15. Dispute Resolution

We encourage you to contact us first to resolve any disputes. If a dispute cannot be resolved through direct communication, it may be subject to binding arbitration in accordance with the rules of [Arbitration Organization].

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and Cloudwaresoft regarding our Services.

18. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: legal@cloudwaresoft.com